Privacy Policy

WHO WE ARE

ArtoWash Laundry ("we", "us", "our") is a laundry service based at Jl. By Pass Tanah Lot, Pererenan, Kec. Mengwi, Kabupaten Badung, Bali 80351, Indonesia. You can reach us at hello@artowash.com or +62 813 3942 150.

INFORMATION WE COLLECT

• Contact details you provide via WhatsApp: name, phone number, pickup/delivery address, and any details about your laundry order.
• Order records: services booked, item counts, photos taken at intake and after wash, dates, and payment status.
• Website usage data: if you accept analytics cookies, Google Analytics collects pages viewed, approximate location, device/browser type, and referral source.

HOW WE USE YOUR INFORMATION

• To accept bookings, arrange pickup/delivery, and process payments.
• To send order updates and confirmations via WhatsApp.
• To resolve disputes about lost, damaged, or missing items.
• To understand how our website is used and improve it.
• To comply with applicable laws (e.g. tax records).

LEGAL BASIS (GDPR)

Where GDPR applies, we rely on the following legal bases: performance of a contract (to deliver the laundry service you ordered), consent (for analytics cookies), and legitimate interests (to secure our website and prevent fraud).

SHARING WITH THIRD PARTIES

We share personal information only with service providers we need to run the business:

• WhatsApp / Meta Platforms — to receive and respond to your booking messages.
• Gojek and similar couriers — to arrange pickup and delivery when requested.
• Google Analytics — to measure website usage (only if you accept analytics cookies).

We do not sell your personal information.

COOKIES

Our website uses a small number of cookies to keep it working and, with your consent, to measure usage via Google Analytics. You can accept or reject analytics cookies using the banner shown on your first visit, and clear your choice by deleting cookies for this site in your browser.

HOW LONG WE KEEP YOUR DATA

We keep WhatsApp message history and order records for as long as needed to provide the service and to comply with our tax and accounting obligations. Website analytics data is retained according to Google Analytics' default retention settings.

YOUR RIGHTS

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, and to withdraw your consent to analytics cookies at any time. To exercise these rights, email us at hello@artowash.com.

CHANGES TO THIS POLICY

We may update this policy from time to time. The "last updated" date at the top of the page shows when it was last changed.